Return Policy

Visual Contact provides warrant services for product against any defects in materials and workmanship in accordance to Manufacturer Terms and Condition from the date of purchase when used in accordance with the user’s manual and standard industry practices.
In the unlikely event of any malfunction from such defects during the warranty period, Visual Contact will work with the Manufacturer for the next course of action.
The warranty does not apply if the product is determined to have been:
- Improperly installed or abused,
- Handled with improper care,
- Used or stocked in abnormal conditions,
- Modified, opened,
- Damaged by fire, war, or Natural disasters (Acts of God)
Visual Contact’s direct employees are solely authorized to make this determination.
Visual Contact reserves the right to refuse for repair and service a product for which the warranty is void.

Before sending any device to Analog Way, please contact us to obtain a Return Material Authorization (RMA) number. Please have the model and serial number available and the reason for calling.
RMAs are valid for 30 days, after which a new RMA must be requested.
Package the unit securely in the original shipping materials or suitable equivalent. Analog Way is not responsible for damage which occurs due to improper packaging. The customer assumes responsibility until the unit arrives at our facility.
Out-of-warranty products will be charged evaluation fee if no problems are found or if you choose not to proceed with the repair.
Discontinued products are not admitted for return and repair.
Be sure to include the RMA number clearly on the shipping label or on the exterior of the package.
No unit will be accepted without a valid RMA clearly visible.